How to fix Netflix not working on an LG TV?

If you’re experiencing issues with the Netflix app on your LG TV, such as loading problems or constant buffering, it’s likely due to a subpar internet connection. However, if your internet speed is up to snuff, you may be wondering what other factors could be contributing to the problem. Our extensive research has uncovered several additional potential causes, along with specific solutions to each one.

Smart TVs have revolutionized the way we approach home entertainment, granting us easy access to our favorite streaming services without the need for extra equipment. Being able to start up your favorite show with a simple button press is a fantastic convenience, but what do you do when things aren’t working as they should? Read on for a comprehensive guide on how to troubleshoot Netflix on your LG TV.

Table of Contents

how to troubleshoot Netflix on your LG TV

Check your network connection and check on Netflix

To address most issues with Netflix, the first step is to ensure that your LG TV is connected to the internet. If it’s not connected, it’s logical to conclude that Netflix won’t work.

Begin by checking your internet connection on another device like a phone or laptop. If it’s functional on other devices, try resetting the connection on your TV. In the event that your TV doesn’t connect, attempt resetting your modem and router. After shutting them down, plug them back in.

After resetting your Wi-Fi connection, it’s worth checking the status of Netflix. The platform has an official support site where you can verify if it’s experiencing any problems.

If Netflix indicates that everything is functional, and your Wi-Fi is working fine, you might have to proceed to our next steps.

To resolve issues with Netflix on your LG TV, follow these simple steps:

Press the Home button on your remote.
Click on Settings.
Scroll down to Internet and Connections, and select it.
Connect your TV to the internet, and ensure that it’s on the correct network.
Launch Netflix to see if the issue has been resolved.

Update your LG TV’s firmware if Netflix is not working

If you find that your Netflix app and LG TV are running on different versions, updating the TV’s firmware can help resolve the issue. Here are the steps to update your LG TV’s firmware:

Using your LG TV remote, press the Settings button to access the various setting logos on the left side of the TV screen.
Scroll down to the “All Settings” logo (the gear image) and click on it with the remote.
Navigate to the General menu selection and click on it.
Select “About This TV.”
Check the displayed software version of your LG TV. If an update is available, it should be indicated. Click on the “Download and Install” option to begin the update.
Once the update has downloaded and installed, turn off your LG TV and then restart it.

After restarting, you should be good to go with the latest firmware installed.

Set your location correctly if Netflix is not working on your LG TV

It’s essential to keep in mind that, owing to film licensing and regulations, each country has a distinct content library on Netflix. Moreover, in some countries, the streaming service is unavailable. Hence, it’s probable that you’ve designated your Netflix or TV location to a country that doesn’t have access to Netflix streaming services.

To resolve this issue, follow these straightforward steps:

Dependent on your TV model, press either the Home or the Settings button on your remote.
Scroll down to All Settings and select it.
Click on General.
Click on Location.
Select the appropriate location.
Proceed to Apps.
Click on Netflix.
Navigate to your profile, log out of your account, and then log back in again.

By doing so, you’re allowing the Netflix servers to recognize the location alteration.

Power cycle your LG TV

If you’re experiencing issues with Netflix on your LG TV, one quick fix is to turn it off and then on again. Follow these simple steps:

Close the Netflix app.
Switch off your LG TV and unplug it from the socket for a few minutes.
Power off your router and unplug it for a few minutes.
Plug the router back in.
Plug in your LG TV and turn it on.
Launch Netflix to see if the issue has been resolved. If not, proceed to the next steps.

Delete and reinstall Netflix

It’s quite surprising, but it’s true that files and caches can occasionally become corrupted on your LG TV, and this may be the underlying reason for Netflix not functioning correctly. However, don’t be alarmed, as this issue can be resolved quickly by simply uninstalling the app and then reinstalling it again. To accomplish this, follow these simple steps:

Uninstall Netflix

First, push the Home/Start button located on your remote to launch the launch bar.
Next, search for Netflix on the launch bar and hover over it until an arrow materializes.
Click on the arrow and then choose the “X” symbol.
Confirm the removal of the app by clicking OK.

Reinstall Netflix

First, click on the Home/Start button to open the launch bar.
Next, locate the LG Content Store on the launch bar and click on it.
Cycle through the arrows on your remote until you reach the App tab and click on it.
Then, find Netflix and click on Install to reinstall the app.

Why doesn’t Netflix work on my LG TV?

There could be several reasons why Netflix is not working on your LG TV. One common reason is that the files and caches on your TV may have become corrupted, resulting in the app not functioning correctly. In this scenario, you can try uninstalling the app and then reinstalling it again to resolve the issue.

Another possible explanation for Netflix not working on your LG TV is that you may have set your Netflix or TV location to a country that is not permitted to stream Netflix. To fix this problem, ensure that you have set the correct location on your TV and then log out of your Netflix account and log back in again to allow the Netflix servers to recognize the location change.

Finally, it’s always possible that there may be an issue with your internet connection, which can result in problems with streaming services like Netflix. Therefore, it’s worth checking your internet connection to ensure that it’s working correctly and that your TV is connected to the internet.

How do I reset Netflix on my LG Smart TV?

To reset Netflix on your LG Smart TV, follow the steps below:

Press the Home button on your LG remote control.
Navigate to the Netflix app and select it.
Once Netflix is launched, press the following sequence of buttons on your remote control: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
This should open the Netflix menu that will allow you to deactivate your device.
Select Deactivate and press OK.
Confirm that you want to deactivate the device by selecting Yes.
Once you have deactivated the device, you will be prompted to sign in again.
Enter your Netflix account information and sign in.
You should now be able to access Netflix on your LG Smart TV.

If the above steps do not work, you may need to reset your LG Smart TV to its default settings. Keep in mind that resetting your TV will erase all of your settings and personal data, so be sure to back up any important information before proceeding. To reset your LG Smart TV, follow the steps below:

Press the Home button on your LG remote control.
Navigate to Settings and select it.
Select the All Settings option.
Scroll down to the General section and select Reset to Initial Settings.
Follow the on-screen instructions to reset your TV.
Once your TV has been reset, you will need to set it up again as if it were new. This includes connecting to your Wi-Fi network, signing in to your LG account, and downloading any apps you want to use.

How do you fix a TV if Netflix is not working?

If Netflix is not working on your TV, there are a few things you can try to fix the issue:

Check your internet connection: Ensure that your TV is connected to the internet and that your internet connection is stable. If your internet connection is slow or unstable, it can cause Netflix to not work properly.
Restart your TV: Sometimes, simply restarting your TV can fix the issue. To do this, turn off your TV, unplug it from the power source, and wait for a few minutes before plugging it back in and turning it on.
Update your TV firmware: Make sure that your TV’s firmware is up-to-date. Outdated firmware can cause issues with streaming apps like Netflix. Check your TV’s manufacturer’s website for instructions on how to update your TV’s firmware.
Clear the Netflix app data: If the issue is with the Netflix app, try clearing the app data. To do this, go to the settings menu of your TV, select the Netflix app, and choose the option to clear app data.
Reinstall the Netflix app: If clearing the app data doesn’t work, try uninstalling and reinstalling the Netflix app. Go to the app store on your TV, find the Netflix app, and select the option to uninstall. Once the app is uninstalled, reinstall it and try using it again.
Contact Netflix support: If none of the above solutions work, reach out to Netflix support for further assistance. They may be able to provide more specific troubleshooting steps for your particular issue.

Keep in mind that these solutions may not work for every issue with Netflix on your TV, and some issues may require more advanced troubleshooting.