Complaints abound concerning the LG Content Store’s dysfunction on Smart TVs. In certain instances, it fails to appear, while in others, apps may take an eternity to load, or they may not download at all.
So how does one go about resolving this issue?
Well, there are numerous approaches to troubleshoot the LG Content Store. However, the first step is identifying the root cause of the problem. Based on our research, these are the most prevalent causes:
- Your internet connection may be unstable.
- Your TV may have low memory.
- Your TV’s operating system may be outdated.
- Your region may not be set correctly.
- LG may be encountering server problems.
- You may be using a VPN or proxy server.
If you’re unable to install apps due to issues with your LG Content Store, seek a permanent resolution by troubleshooting your TV.
Factory reset your LG TV
To perform a factory reset on your LG TV running on WebOS and wipe out your device, including installed apps and settings, simply follow these step-by-step instructions:
- Press the Home/Start button on your LG remote to access the main menu.
- Select the Settings icon located in the top-right corner of your screen.
- Navigate to General.
- Scroll down the list of options and select Reset to Initial Settings.
- Enter your TV’s password if you have previously set a password. If you have not set a password, enter the default password of 0000.
- Allow the TV to restart and complete the reset process.
If your LG TV operates on Netcast, follow these steps:
- Press the Home button on your LG remote to access the main menu.
- Select Settings.
- Go to the Options menu located on the left-hand side of your screen.
- Choose Initial Setting.
- Enter your TV’s password or the default password of 0000.
- Select YES to confirm that you want to reset your TV.
- Once your TV has been reset to its factory default settings, go through the setup wizard to regain access to the LG Content Store.
By completing a factory reset, you will be able to start afresh and remove any files that may be preventing the LG Content Store from functioning correctly.
Check your network
The LG Content Store necessitates internet access for app and game downloads. If you experience erratic or absent internet connectivity, the WebOS app store will fail to operate.
To troubleshoot your internet-related concerns, execute the following measures with precision:
Firstly, detach your devices (modem, router, and TV) from their power source. However, do not disconnect the Ethernet cables when unplugging the devices from the wall outlet.
Subsequently, allow approximately a minute to elapse before plugging in the modem or router first, then await the device to establish a connection. After connectivity lights illuminate on the router or modem, plug in the TV.
Thirdly, ascertain that there are no impediments thwarting your network. Such impediments may encompass routers using identical frequencies or channels and household electronics like microwaves, monitors, and cordless phones.
Fourthly, connect the router directly to the TV using the Ethernet cable to expedite internet accessibility.
Fifthly, enhance the signal by positioning your wireless router proximal to the LG Smart TV.
Next, ensure internet access by conducting a speed test. For instance, a download speed of 1Mbps should enable you to access the LG Content Store.
Finally, if you have data on your phone, opt to connect to the internet using the hotspot mode rather than Wi-Fi or Ethernet.
It would also be prudent to keep your router’s or modem’s software up-to-date to obviate out-of-date software issues.
Check your region settings
The LG Content Store may be inaccessible to you either because your location settings are causing interference, or the Content Store is simply not available in your country. But don’t worry, there’s a quick and easy way to adjust your region’s settings in LG WebOS.
To get started, simply press the Home/Smart button on your LG TV remote, and a launch bar will appear. From there, select the Settings icon located in the top-right corner of your screen, and then choose “All Settings“. In General Menu on the left-hand side of your screen, scroll down to the second option labeled “Location” and click on it.
From here, you’ll want to select “Area Zip Code“, and enter your current Zip Code if you live in the United States. Once you’ve entered your Zip Code, click “Enter“. If you’re not in the US, you’ll be prompted to select your country instead. Be sure to choose your exact region so that LG can provide you with a personalized Content Store that works with every app available in your area.
If you want to change your country information manually, LG WebOS also makes that process easy. To do so, go to Settings and access “All Settings“. From there, select the General Menu, and then choose “Location“. Click on “LG Service Country“, and uncheck the “Set Automatically” box. You’ll then be able to scroll through the list and select another country to change your region. After selecting your new country, click “YES” to confirm the changes, and then reboot your TV.
With these simple steps, you’ll be able to easily adjust your region’s settings in LG WebOS, and access the LG Content Store from anywhere in the world.
Disable or enable VPN or proxy server
If you find that the LG Content Store is missing from your device, it’s possible that a VPN or proxy server is causing the issue. To rectify the situation, it’s recommended that you disable your VPN or proxy server and attempt to access the store once more.
In some cases, it may be necessary to restart your router after disabling the VPN to fully resolve the issue. Once you have followed these steps, you should be able to effortlessly alter your region settings and successfully gain entry to the LG Content Store.
Check your router’s DNS
To configure the DNS settings on your LG TV running WebOS, follow these steps for a seamless experience.
- Step 1: Set the Primary and Secondary DNS: The first step is to set the Primary DNS 1 to 184.108.40.206 and the Secondary DNS 2 to 220.127.116.11 on your router. This can be done in the router’s settings page.
- Step 2: Access Settings on your LG TV : Press the Settings button on your LG TV remote. It is usually represented by a gear icon.
- Step 3: Navigate to Network settings : Select All Settings from the menu, then navigate to Network.
- Step 4: Access Advanced Wi-Fi Settings : Select Advanced Wi-Fi Settings to access the Wi-Fi settings on your TV.
- Step 5: Edit DNS settings : Select the Edit button, then uncheck the Set Automatically option.
- Step 6: Set DNS to 18.104.22.168: Enter the Primary DNS as 22.214.171.124 in the DNS settings, then select Connect.
- Step 7: Verify connectivity: Once you are connected, go to the LG Content Store to verify whether you can access the portal. If you can access it, your DNS settings are configured correctly.
By following these simple steps, you can configure your LG TV’s DNS settings and enjoy uninterrupted access to your favorite content.
Power Cycle Your Device
If you’re facing trouble with the LG content store not loading, the initial step you should take is power cycling your device.
To perform this action, you should carry out the following steps meticulously and in sequence:
- First and foremost, switch off your TV
- After you’ve switched off your TV, disconnect it from the power outlet
- Next, hold down the power button on your TV for a full 30 seconds
- Disconnect all HDMI and USB devices from your TV, and unplug your modem and router
- Wait patiently for 10 minutes
- Reconnect your router and modem, starting with the modem
- Finally, plug your TV back into the power outlet
Now, attempt to access the LG content store again and you should find that the issue has been resolved. If not, proceed to the next troubleshooting technique.
Check & Install Software Update
If you are experiencing difficulty accessing or loading your LG Content Store due to outdated software or firmware, the following steps can be taken to verify if there is an update available:
- Press the Home button on your remote to access the main menu.
- Click on the Settings icon located in the top-right corner, then click on the All Settings icon located at the bottom-right corner.
- Navigate to the General tab, scroll down to the About This TV section, and click on it.
- Here, you can view the current software version of your TV. Click on Check for Updates (you can also enable ‘Allow Automatic Updates’).
- If there is an update available, proceed to download it and allow it to install entirely.
- Once installed, your TV should reboot itself.
- Your LG Content Store should now be fully operational.
By following these steps and ensuring your software is updated, you can guarantee that your LG Smart TV is running smoothly, allowing you to access all its features without any issue.
Contact LG TV Support
In the event that you encounter the temporary unavailability of the LG Smart TV service, it is recommended that you promptly contact the support service for further assistance.
This inconvenience may be caused by the servers hosting the LG Content Store, which can only be resolved by waiting for LG to implement a fix. You will need to be patient and await LG to rectify the issue, allowing you to effortlessly access and enjoy your LG Smart TV without any interruptions.